The album press of the CD album depends on the period when we purchased the album in South Korea.
There are 2 types of album press:

• First-Press - these are the albums or merchandise we purchased during its pre-order period or first-time release
• Restock - these are the albums or merchandise we repurchase after the pre-order period or first-time release

The album availability is determined as follows:

• Pre-order - item is not yet released, is in our KR warehouse, is on board, or is undergoing customs clearance
• On Hand - item is in our PH warehouse and ready to be packed and shipped to customers

The albums and merchandise usually take 3-4 weeks before they get to our PH warehouse. Please note that all items are imported and undergo to Philippines standard customs clearance.

Pre-order benefits are additional inclusions given to customers if they purchase during the “pre-order period”. These additional inclusions are different per album and can be determined as follows:

• First-Press Benefits - exclusive to albums bought during the pre-order period. The first-press benefits vary from posters, photocard sets, etc.
→ album with a separate poster automatically comes with a poster tube free of charge.
• Pre-Order Benefits (POB) - exclusively offered by selected stores such as Makestar, WITHMUU, and Weverse Shop. The pre-order benefits vary from photo cards, postcards, stamps, etc.
→ albums with pre-order benefits or any exclusive event from Makestar, WITHMUU, and Weverse Shop may not include first-press benefits.

There are several ways to determine if the album you have bought are official, you can check the barcode or the KOMCA sticker at the back of the album. Please note that the KOMCA sticker has gradually changed and improved and may be different from each other depending on the year it was released.

You can check the back packaging of the merchandise and look for the certification sticker of the agency of each artist.

Album sales of CNA K-Pop are reflected in the sales data of the online retailers (WITHMUU, Makestar, Weverse Shop) where we purchase albums. The reflection of their sales data is transmitted to each chart daily and is no longer under their provision as retailers.

If you forgot your I.D or Password you have used, you can click ‘Forget Password?’ and you will get an email to reset your login details.

1. Paid - we successfully received your payment
2. Unpaid - no payment was made or the order is under Cash-On-Delivery

1. Unfulfilled - we received your order and will be processed accordingly
2. Fulfilled - your order has been packed and is ready to be handed over to the courier service.

You will receive an email if your order is updated to the following:

• Confirmed - you successfully placed an order with your chosen delivery and payment method
• Fulfilled - your order has been packed and is ready to be handed over to the courier service.
• Shipped - your order is already with the shipping provider.
• Ready for pickup - your order is already available to be picked up by your chosen same-day delivery service at the pick-up location.
• Canceled - your order was canceled due to various reason

Once you receive the shipping confirmation, the Ninja Van tracking number is provided. You may click the tracking number and you will be redirected to the tracking status.

• Regular Orders will be processed immediately once your payment has been received and your order status is changed to “Payment Completed”.
• Pre-order Album/Merchandise will be processed once the items have arrived at our warehouse. The estimated time of arrival (ETA) of the album/merchandise is 3-4 weeks after its release date in South Korea.
• If your order has both on hand items and pre-order items, your order will be processed once the pre-order items arrived at our warehouse

Once your product is ‘fulfilled’ product options and quantity cannot be changed. You may still cancel and re-order the items you want to change if it’s still in ‘unfulfilled’ status.

For on hand items, the shipping may take 3-7 working days to be delivered depending on your location

The delivery address can be changed only once through chat. Changes may not be possible if the order fulfillment status is “fulfilled”

If you want to receive your items together, you must add all the items to your cart and settle the payment together. You may cancel your order, add all items to your cart, and re-order.

You can track your order through the NinjaVan’s tracking site: https://www.ninjavan.co/en-ph/tracking

Yes, you can still request cancelation of your order as long as your order fulfillment status is not “fulfilled” yet.

The refund amount will be credited back and may take several days depending on the payment method used at the time of the purchase