Return & Exchange

➊ Precaution for Return or Exchange

All return or exchange requests are subject to a quality check procedure. The following reason for return or exchange may not be processed:
If the product damage is caused by the customer;
If the value of the product has significantly decreased due to the use or consumption of the customer;
Minor scratches, dents, spotting, and discoloration caused by manufacturing cannot be the reason for return or exchange. The album's plastic and outbox protect the actual inclusions of the album.
Only the items with severe damages, defects, or missing inclusions caused by the courier or manufacturer are subject to review for return or exchange.

➋ Return or Exchange Period

If you wish to return or exchange an item, you must file a return/exchange within 14 days from the receiving date

➌ Return or Exchange Method

Request for return or exchange through CS;
Provide the video of the unboxing of the parcel, as well as the defect of the item you wish to return;
The CS representative will conduct an investigation, confirm if the return or exchange is possible, and arrange the pick-up of the item;
Once we receive the item returned, the item will be quality-checked and initiate an exchange or refund whichever will be decided.

➍ Return and Exchange fees will be borne by us.

If there is malicious intent of return, the item may not be exchanged and no refund or exchange will be made.