Shipping & Payment
Shipping Information
Standard Delivery and Cash On Delivery Service
Courier Service: NinjaVan (within serviceable areas)
Shipping Fee: Varies by location and depending on the weight of the item
Delivery Period: Metro-Manila - 3-5 working days
Provincial - 7-14 working days
- The maximum cash-on-delivery limit is ₱10,000 (Ten-thousand pesos) only. Any orders beyond the limit will automatically fall into the standard delivery.
- The delivery costs are shouldered by the customer and vary depending on your location and the items inside the order.
- When you place an order with multiple item availability, the order will be shipped out until all items are available.
- Orders are processed from Monday to Friday at 9:00 AM - 3:00 PM.
- Delivery may be delayed due to the high volume of processed orders and stock availability.
- Our partner courier will collect cash-on-delivery payment upon delivery.
Same-Day Delivery
- Same-day delivery is available only under the following conditions:
- - If the items purchased are ON HAND
- - If the customer successfully pays the order
- - If the customer's address is within Metro Manila
- Any orders that do not fall under these conditions will fall under standard delivery
- Same-day Delivery Method - customer will book a delivery service at their own expense
| Schedule | Booking |
|---|---|
| Booking until 5:00 PM only |
|
Payment
Upon placing an order the following payment methods may be available depending on the condition of the product:
- Credit/Debit Card
- E-Wallet
- Cash-on-delivery *Available Soon*
Cancellation & Refund
The following are subject for cancellation and refund:
- Customers may cancel an order if it’s still not processed
- Automatic Order Cancellation may occur for the following reasons:
- > The customer failed to pay for the order within the given timeframe
- > The product goes unavailable before we can secure stocks from the supplier
- Customer cannot cancel an order if the product is under EVENT
- In case the item is subject to a refund, the amount will be credited back and may take several days to process, depending on the payment method used at the time of purchase.